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When an alarm is raised by a device, the alarm is tested against a set of conditions contained in one or more alarm rules. These rules are executed in a defined order to determine what action should be taken for this particular alarm. Each rule contains one or more conditions that need to be met to determine if the rule itself is a match. Each rule is associated with a workflow and may be associated with a callout list
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. Where a rule is matched with an alarm the associated workflow is initiated for example to
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notify of the alarm via email or SMS. The recipient of the escalation could be a fixed email address or mobile number or may be selected from the associated callout list
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to provide an escalation path if the notification is not acknowledged. The members of the callout list may be rotated on a regular basis.
Rules List
Accessing Rules is via the Availability
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> Management >
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Alarm Rules menu.
A list of rules will be presented as shown below.
- Matching Order - This is the order in which the rules will be tested. This is especially important when the rule is configured to stop on a match as subsequent rules will not be executed.
- Rule Name - A text name for the rule. Ideally a concise, relevant name is best.
- Callout List - The Callout Group or List that should be applied to this rule if required.
- List Type - Whether the Callout List is a list or a group.
- Workflow Name - The Workflow that will be initiated if the rule is successfully matched.
- Stop on Match - A trigger may be tested against a number of rules sequentially based on rank order. When Stop Processing on Match is 'On', no further rules will be processed if all conditions are met for this rule. When 'Off' the workflow associated with this rule will be initiated however checking of subsequent rules will continue and additional workflows may also be initiated.
The list may be filtered by entering text into the text boxes below the column headers. The list will be filtered automatically as you type. To clear all filters and display the complete list, click the Clear Filters button at the bottom of the page.
Managing Rules
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The Export option will write the alarm rules to a file of the selected file type and than make the file available for download.
Modifying Rules
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