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This update introduces a preview into a range of new functionality on our 2021 roadmap.
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In addition to MFA, we have added the ability to increase your users' password complexity. This functionality is also configurable under your account settings.
By default every password must be:
- be at least 8 characters long
- must comprise alphanumeric characters, including at least one uppercase letter, one lowercase letter, and one number
Administrators have the ability to further customize password complexity by defining the minimum password length which can be set to a maximum of 15 characters. This is managed under the entity account settings tab.
Existing Note that existing users whose passwords do not meet these requirement will be made to change their password the next time they log on to VSM.
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Previously, when running the Call Rate Report it was only possible to select one ACM per location. This has been updated and it is now possible select one ore more ACMs. Each ACM is displayed on a separate page.
Latest updates
Missed out our last mail from the Service Desk? It is now possible to read the latest updates via the top menu:
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For a brief period there was a processing issue causing no CDR data for some customers to not be visible. For other customers there was an issue where the wrong data was showing in some of the wrong columns on the CDR page. This was a temporary glitch. Both issues have now been retrospectively fixed.
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Previously, there was an issue where, where when if a user manually resolves resolved a customized threshold alarm, either on the Dashlet or Manage Alarms page, then that threshold alarm would not re-raise when it was next breached.
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Previously, when business partners created a scheduled report under <Customer> -> Service Desk -> Reports -> Create Scheduled Report, they could only select other their BP users, and not customer users they were running the report for.
This has now been fixed, BPs can create a scheduled report and on behalf of their customers, and select the target recipients to be other their BP Users, or the corresponding customer users.
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