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Why Use MFA?

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Account security is very important to protect access to your account and the data that it holds. There are 3 2 main security factors that allow you to protect your account:

  • Something you know (Knowledge)
  • Something you have
  • Something you are
  • (Possession)

By default VSM enforces you to provide something you know. This is your password. By adding more layers to authentication, the more secure we can make your account access. Virsae allows you to add a second layer, something you own, to your account. What you own in this case will be your smartphone, which will host an app to provide authentication codes on log in.  

No authentication method can be 100% secure, but by adding layers to your accounts you greatly reduce the risk of being the victim of a successful attack.

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  • Tick the “Enable Multi-Factor Authentication” box on your Manage Customer/BP page. This will require all users to set up MFA on their next sign-in. Important Note: With this enabled, users will be forced to set up MFA before they can successfully log in.  Even if not enforced all users still have the option of configuring MFA for their account under their profile settings.
  • For any users that need to be exempted from MFA, for example it is a generic account used by multiple engineers, or a Dashboard account, select Exclude from Multi-factor authentication on their profile page.   Note: users with this setting enabled are excluded from MFA being enforced They can still opt-in if they choose to do so.

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As an administrator it is also possible to reset their Multi-Factor configuration set up, on the Manage Users page, along-side alongside reset password.


Users also have the ability to manage their own multi factor authentication options under their profile.  This includes:

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