Introduction

The Announcement Port Usage measures number of announcement ports used on each announcement board over selected period of time. Also indicates maximum available port capacity.

Uses

• Identify over an extended time period the actual announcement usage on a board by board basis
• View potential issues with audio group configuration
• Demonstrate the inherent capability to conference multiple callers onto a single announcement port
• Highlight potential over subscription when announcement boards are used as music sources
• Use as an indicator of other potential problems

Example 1

In this configuration the announcement board in the port network is used as a music source. Communication Manager has the inherent capability to conference many calls onto a single announcement port, meaning very leading to efficient use of resources.

However these configurations need to be carefully managed as music is called so often, from so many different call scenarios, that the announcement board can easily be oversubscribed.

Over subscription means queue announcements may not be played and can lead to unexpected caller experience in the call center. Supporting evidence of this was also captured in the Virsae event log.

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